Getting Started

Activate your Premises

• Step 1: Activation Preparation Checklist
• Step 2: Initial Setup & Site Activation
• Activating Agents on Linux
• Special Activations - Static IPs, OnPremises & Proxies
• Adding VMS login in CA Console
• Troubleshooting Activation Issues

Administer your Viakoo Account

• ★ HelpDesk Notification Profiles and Email Alert Customization
• Editing Your Profile and Alert Preferences
• Customizing Notifications
• User Management
• Company Management
• Site Administration

Advanced Setup Instructions

• Configuring Secure-Mode in Viakoo Agents
• Setting Up Custom Performance Thresholds
• Setting up Switches
• Configuring Systems for ViakooRA Visibility of NAS Shares
• High Availability Mode (HA) - recording one camera on two or more recorders
• Linux Swap File

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Introduction to Basic Concepts

• Severities, Priorities, & Statuses
• Getting Around: Navigation
• Understanding the Ticket Workflow
• Understanding the Dashboards
• VPU, VSDI, & VRC: How to use them and what they mean

Intro to Features

• Clickable Links in Device Tables
• Common Table Controls
• Performance View
• Generating Reports and Exporting Tables
• Using the Retention Tab
• Custom Thresholds

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