Release Notes 3.0 (July 17th, 2022)

Viakoo Customer Announcement 3.0 

(7/11/2022) 

Viakoo 3.0 upgrades the Backend authentication service. As a result of this change, your previous password is now invalid and will need to be reset.

Follow the instructions below to reset your credentials: 

1. On the Login page, you must click on “Forgot password?” link
2. You must enter your email address, and click on “Request Password Reset” 
3. You will then receive an email. Click the link in that email.
4. User must select a new password. It must be of significant strength ("Okay" or better). Retype your chosen password in the "reenter" field and click on “Change Password” to confirm. You should see a "Success" message in the upper right corner of your screen to confirm the system has your new password.                             
5. You will then receive a confirmation email about successful password reset.

6. You can then click on “Sign in” on the login page, and enter your new credentials.

Once the above step is completed, access and layout of the Viakoo service remains the same. 

Miscellaneous Issues or Fixes 

• Saving table-column preferences (i.e. what columns are visible) are currently in Release 3.0. Users can still adjust visible columns manually each time. [VWA-1704] 

More Information 

If you have any questions, comments, bug reports, or suggestions, please reach out to us through the live-chat feature or contact us at [e-mail]. 

We love hearing from you! 

-Team Viakoo 

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