Release Notes 2.27.1 (August 14th, 2021)


Viakoo Release Notes 2.27.1

(August 14th, 2021)

On August 14th, 2021, we installed a fix to the Viakoo service related to Site Offline tickets. The installed fix should now issue alerts to users according to your SITE_OFFLINE SLA. 

Details behind the issue

Because SITE_OFFLINE alerting is not due to our system receiving information (e.g., a camera is unreachable), but rather the absence of information (i.e., we haven’t received data from a site), we have processes running in the background detecting when sites haven’t responded within timeframes according to the Site’s policy.

Due to the growth in our service and a scaling problem in that process, our site offline started to have delays of several minutes, to hours of delay. This reached a failure point in July. 

The fix released on August 14th addresses this scaling issue so that SITE_OFFLINE should now be within seconds of the associated Site’s SLA. 

More information

If you have any questions, comments, bug reports, or suggestions, please reach out to us through the live-chat feature or contact us at

We love hearing from you!

-Team Viakoo

+1 (650) 263-8225

Have more questions? Submit a request


Powered by Zendesk