Viakoo Release Notes 2.27.1
(August 14th, 2021)
On August 14th, 2021, we installed a fix to the Viakoo service related to Site Offline tickets. The installed fix should now issue alerts to users according to your SITE_OFFLINE SLA.
Details behind the issue
Because SITE_OFFLINE alerting is not due to our system receiving information (e.g., a camera is unreachable), but rather the absence of information (i.e., we haven’t received data from a site), we have processes running in the background detecting when sites haven’t responded within timeframes according to the Site’s policy.
Due to the growth in our service and a scaling problem in that process, our site offline started to have delays of several minutes, to hours of delay. This reached a failure point in July.
The fix released on August 14th addresses this scaling issue so that SITE_OFFLINE should now be within seconds of the associated Site’s SLA.
If you have any questions, comments, bug reports, or suggestions, please reach out to us through the live-chat feature or contact us at firstname.lastname@example.org.
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