Release Notes 2.9 (July 8th, 2016)

Viakoo Release Notes 2.9

(July 8th, 2016)

Viakoo Release 2.9 is an update and an incremental step forward for the Viakoo Service. The most significant improvements are associated with Access Control Device KPIs, new KPI & Device Reports and a facility for Realm Administrators to customize ticket recommendations.

Finally, Release 2.9 includes more bug fixes and performance enhancements. For more information, please read below for details.

Access Control Device Uptime KPI Rollups

For Viakoo Preemptive, Viakoo Predictive, Viakoo Basic and Viakoo Enterprise customers with Access Control applications in their Viakoo configuration, they will now see the trended Uptime KPI “Access Device Uptime” (ADU) measures. If your current navigation context includes an Access Control Management Server and related Access Control Controllers, Sensors & Readers, then you will see “Uptime(ADU)%” as a new trendline in your Overview tab. Trended “Uptime(ADU)%” will also appear in Operations and KPI Reports in the same contexts.



If you do not have Access Control applications in your Viakoo configuration, or you are not at a navigation context that includes Access Control applications or devices, you will not see this trended KPI graph.

New Reports

For customers whose subscriptions include the Reports tab, 2.9 now includes two new useful reports:

  • Device Reports
  • KPI Report


These two new reports are explained in detail in the sections below:

Device Reports

Device Reports give users a way of extracting the full table for any kind of device or subcomponent from an arbitrary navigation context. This gives users a way of grabbing all the Cameras, Servers, Switches, NICs, Drives, et cetera within a Company or Region for sharing or exporting to a CSV file.

Up until this point, the only way to get a list of all your devices would be to navigate to each site’s Details tab, export each table one by one and then aggregate them into a single file. If for example you wanted a list of all your disk drives, you would have had to navigate to each of your servers, download a separate csv for each one, and build a table incrementally.

In Release 2.9, you can now generate a single report for each kind of device or subcomponent to get a full table.

To do so, follow these steps:

  1. Navigate to your company, region or site for which you want the data.
  2. Click on the “Reports” tab.
  3. Choose “Device Report” to reveal the “Device Type” dropdown.
  4. Select the type of device or subcomponent you would like to generate a report for.
  5. Click “Run Report” to generate a table similar to those found on the Site or Server Details tab. Unlike in the Site or Server Details tab, Device Reports will also include the Site and, if appropriate, the Location of each device (note: the “Location” is the containing device such as the server for a VMS Process or the camera for an associated video stream).
  6. You can simply view your report from the Viakoo window, or choose to save a spreadsheet of the table via the “Export to CSV” button at the top of the page

KPI Reports

A subsection of the Operations Report is renders the trended KPI measures over the selected window of time. This section of the Operations report also includes information such as the average value over the selected period of the associated KPI. This section of the Operations Report is now available as its own “KPI Report.”

To generate a KPI report,

  1. Navigate to your company, region, site or server for which you want the data.
  2. Click on the “Reports” tab.
  3. Choose “KPI Report” check box. A “Date Range” selector will appear.
  4. Choose the date range you would like to see graphed for the KPI Report.
  5. Click “Run Report.”

This will pop-open a new browser tab or window with the report. You can then choose to print out a hardcopy of the report or save to PDF in the “Print” dialogue.

Custom Recommendations for Tickets

Managed Service Providers and Integrators who have their own Viakoo Realms will now have the ability to customize the Recommendation strings associated with tickets. This can be a useful way of customizing the experience for their end users, allowing for more customer- or site-specific recommended actions for various situations. For example, DISK_FAILING tickets can be customized to indicate the specific drive to use, include the phone number or department of someone to call, or contact information for specific partners to involve.

Customizing ticket text is a privilege reserved for Realm_Administrators. If you have these permissions, you will now see an additional control in your “Ticket Settings” sub-tab of the “Admin” tab.  To change the Recommendations associated with any particular type of ticket, do the following steps:

  1. Navigate to your customer’s Company, Region or Site for which you want to provide custom response recommendations.
  2. Click on the “Admin” tab for that context.
  3. Click on the “Ticket Settings” sub-tab in the Admin tab. If you have Realm_Administrator privileges, you will see a “Ticket Categories” section which includes a “Category” selector and a “Recommendation” field.
  4. Select a ticket category. The “Recommendation” field will show the current recommended action for that ticket category. Refer to the Ticket Categories article in the Viakoo Knowledge Base for a detailed list of ticket categories and their meanings.
  5. To change this text, simply enter a new string in this field.
  6. Click “Save” to have the new recommendation string take affect.

Note, the custom ticket text mechanism is hierarchical in that whatever you set the recommendation text to be, that text will be applied to all tickets of the associated category from within the context of that navigation context. For example, if set at your customer’s Company-level, then this text will be inherited by all sites and regions within that company. If you set when in the context of a single site, then this text will only affect tickets of this category that are generated from this site alone and no others. If you set it at your Realm level, it will affect all your customers.

If you are not a Realm-level customer, but would like assistance to customize the ticket text for your organization, contact your Managed Services Provider, Security Integrator or Viakoo Support for assistance.

Miscellaneous Fixes

  • The device stream table now shows the individual stream bitrate in the correct units with the correct values.
  • Large tables now have pagination and page navigation controls at both the top as well as the bottom of the associated tables to make it easier to step through pages of the table.
  • In the Overview tab, clicking on the arrow widget on the “Streams”, “Storage” or “Networking” banner will now take you to the appropriate views in the Details tab.
  • In the advanced search feature (spyglass icon on banner), searching for non-server devices (i.e., cameras, streams, switches, access controllers, et cetera) would only navigate you to the selected device’s overview tab but not necessarily navigate you to the site or server context for the device. This has now been fixed.
  • INITIATORs now included in Storage Details.
  • Graphing of missed pings (i.e., “Unpingable”) in latency measures has been improved.
  • Bitrate columns in various device tables are now correctly display as “bit” rate and not “byte” rate. Unit indicators (e.g., “bps”, “Kbps”, et cetera) are also included with the measure. Performance graphs may indicate various bitrate measures as “Byte” rate measures still.
  • Exporting CSV files for various tables now defaults the name of the resulting CSV file to something useful (e.g., “Stream.csv” or “Ticket.csv” and not just “download.csv”).
  • Event lists on device (e.g., Camera) and ticket overview panes now expand the most recent day’s worth of events for that device or ticket.
  • Clicking on “Keep Me Logged In” link in the “idle session timing out” pop-up, now properly keeps users logged-in for another 60-minutes.
  • When using “Advanced Filters” in the ticket tab’s ticket list display, if you then click “Basic Filters”, the system now properly clears the Advanced Filters you had selected earlier.
  • URL links now work for the sublinks under a Server (i.e., “Devices,” “Storage,” and “Network” links) in the navigation bar under the server tile). For example, this means that browser “Back” function will remember that you were looking at a server’s  “Storage” in the Details tab.
  • After “Duplicating” a graph in the Performance tab, changing the devices in one, no longer affects the duplicate graph.
  • IP Address columns in tables, now sort correctly.
  • Display list count parameters (i.e., the tilesthat govern how many items to display at a time on that table) now are remember your selection even if filters or sorting of the table has changed.
  • Sites that only include Viewing Stations will no longer open tickets on cameras erroneously.

More information

If you have any questions, comments, bug reports, or suggestions, please reach out to us through the live-chat feature or contact us at

We love hearing from you!

-Team Viakoo

1 (855) 585-3400


Have more questions? Submit a request


Powered by Zendesk