Site Administration

In the section, the topics covered are:

  1. Site Admin Tab
  2. Putting your site into Maintenance Mode
  3. Customizing the Stream & Camera Tables
  4. Deleting a Server after Decommissioning
  5. Designating a System as a workstation


Site Admin Tab


Users with Site Admin privileges will be able modify and remove items from a site's configuration. Devices such as Cameras, Streams, Switches and Access Controllers are done from the device tables themselves. For Sites and Servers within Sites, use the "Admin" tab on the far right of list of tabs.

Then click on the "Edit Site" sub-tab.



The fields and buttons are described below:

  • Name: This field displays the site's current name but can also be modified by administrative users.
  • Policy: This is the "Product Policy" associated with this site and should correspond to your purchase agreement.
  • Site Email: Email of primary contact administrator for this site. It corresponds to the email given at site activation but can be modified by typing in a new value in this field.
  • Site Phone: Phone number of primary contact administrator for this site and can be modified by typing in a new value in this field.
  • Mailing Address & Street Address: Provide location information and can be updated by entering new values into this field.
  • Delete: Use this button to remove a dormant site from your configuration. If the agents are still active, you may see this site return. Moving a site to another region can be done by contacting your Viakoo Support representative.
  • Enter Maintenance Mode: Puts your site into "Maintenance Mode." For more information, read the section on Maintenance Mode below.
  • Save: Click this button to save any changes made to the Name, Email, Phone or Address fields.

Maintenance Mode

Viakoo is a robust service that can detect configuration issues as well as failing infrastructure. Some users have expressed the desire to not receive alerts on problems they are causing during the process of modifying their configuration.


To address this issue users can now declare that their site is in “Maintenance Mode”. This indicates to the service that it should not send out Alerts on any tickets that are created for that site while “Maintenance Mode” is still active.


Putting a Site  “In Maintenance”


Administrators can set a Site to “Maintenance Mode” by navigating to the “Admin” tab of their Site, and clicking on the "Edit Site" subtab. This will reveal the various editable options for the Site.




From this point you will now see the red “Enter Maintenance Mode” button.


After entering Maintenance Mode the site will stop sending alert emails or push notifications, and an indicator will show up next to the name of your site.



If you navigate to the site’s Ticket Tab while in Maintenance mode you will still be able to see tickets getting opened and closed which you can choose to ignore. We also recommend that upon completion of your maintenance cycle you review the open tickets in Viakoo to verify that all services have been properly restored. This can help to catch significant configuration mistakes before you move the site back out of Maintenance Mode.

You can check that a site is still in “Maintenance Mode” from the Overview and Details tabs by looking at the header. The label “[Undergoing Maintenance]” will appear after the Site’s name with an orange background.

Getting Out of Maintenance Mode

To take a Site out of “Maintenance Mode,” get back the Admin->"Edit Site" tab for the site using the aforementioned instructions. Now you will see a button that allows Administrators to “Exit Maintenance Mode” in the lower right corner of the display. Click to exit.





Setting Preferences in the Stream or Camera Table
(Requires site administrator privileges)

Topics in the section include:


Finding the Stream Table

To view and set properties of streams and their related cameras, you need to find stream tables. Stream tables are part of the Details associated with Sites and Recording Servers. 

From the Site Overview screen, you can click on the box that indicates number and status of your site's streams, or click on the Details tab for that site. Either action will take you to a view with both a Stream and a Camera table.

You can also look at the cameras and related streams associated with a specific recording server by navigating to that server. Then, from the Server Overview, you can click on the link to "Streams" or from the navigation bar, click on the word "Streams." Either action will take you to a view of both the Stream and Camera table associated with that Recording Server.

The Stream Table gives you basic information about the status and configuration of your streams all in one place. You will be able to see:

  • Priority Level
  • Assigned Name
  • IP Address
  • Manufacturer
  • MAC Address
  • Recorder
  • Recording Path
  • Archive Path
  • Resolution
  • Frame Rate
  • Stream Retention Goal
  • Availability
  • Ebabled/ Diasbled by the VMS


Editing the Stream Table

For site administrators, you may need to adjust some of the properties of your Camera or Stream tables. These tables are also the vehicle for site administrators to Delete cameras that have been removed from the configuration, or streams that are no longer recording to specific servers.

Editable properties are as follows:

Refer to the proper documentation on each of those properties before making any changes. 

The enable the controls to edit the stream table are only visible to users who have role privileges of 'Administrator'. If you aren't sure what your privileges are set at, please go here

To edit streams:

1. Make sure you have the Stream View selected to see the Settings icon. 

2. Click the CustomizeIcon.png button in the upper right of your stream table. 

3. Once you click this button, the stream table will enter an editing mode which will allow you to do several things:

  • Edit the Priority level per stream (see severity levels article
  • Edit the Retention Goals per stream (in days)
  • Add or modify a Comment associated the stream
  • 'Delete' streams from the Viakoo interface. 

4. You can change streams individually or in bulk. Click selection boxes next to each stream you want to change. Then use the fields at the top of the table, then click "Save" button to have your entries applied to the selected streams. Only the fields where you have made changes to the top fields are applied to the selected streams.

4. Show or Hide columns in your stream table display. Click the "Show/Hide Columns" button to bring up a check-box table for possible columns to display. Clicking the "X" icon apply the changes to just this viewing of the table. Clicking on "Save Settings" button will then use your choices whenever Stream tables are displayed in "Details" tabs or "Stream Device" reports.

5. Click CustomizeIcon.png to exit "Settings" mode.

 To edit cameras:

From the camera table, you can modify a camera's High Availability settings as well as delete decommissioned cameras. Follow the same procedures for Camera Tables that are outlined for Stream Tables.


Read more about Priorities setting and Tickets. 

Read more about High Availability Settings.



Deleting a Server after Decommissioning

When you decommission a server, you need to do a small bit of maintenance to remove the server from your dashboard. When you remove the server from your dashboard all the accumulated diagnostic data associated with that server is deleted. Don't remove the the server from the dashboard until you are sure you are done with it's diagnostic data.

To delete a server from the Viakoo dashboard you need Administrator level privileges for your site. 

Remove the Server from the CA Console


  1. Locate the server running the Viakoo communications agent (CA). If you do not know which of your servers is running the Viakoo CA, you can find it easily. In the Viakoo dashboard, the server running the CA for that site is denoted with an icon of a satellite dish next to the server name.
  2. On the server running the Viakoo CA, open the "Launch Viakoo CA" icon on the desktop.  If this icon is missing from the desktop you can access the Viakoo CA console through a web browser on the server.  The URL is http://localhost:10101. This should get you to the CA's main setup menu.
  3. Click the Edit/Add system button. This will present you with a list of windows servers at the site. Find the server that needs to be removed from the configuration.
  4. Click the Delete button under the actions column for the server that is to be deleted. The server should disappear from the list.


Next Remove the Server from the Viakoo Service 


  1. Open the Viakoo dashboard in a web browser.  HTTPS://  
  2. Enter your user credentials to log in.  
  3. Navigate down into the Site and then the Server you want to delete.
  4. Click the Admin tab at the top of the screen.
  5. Click the Edit Server subtab for the associated server:Screen_Shot_2017-04-18_at_3.58.03_PM.png
  6. Click the red Delete button, which will bring up an acknowledgement pop-up:
  7. Click Yes to complete the process of deleting the server from the configuration.

At this point, the server will be removed from the Viakoo display as well as all historic event and performance data. All KPIs going forward will no longer include this server it its calculations. 

This operation should be used very carefully. If the server is actually still alive and didn't remove it from the CA's configuration, then it will reappear in your Viakoo configuration. 

NOTE: After deleting a server, all performance history and event history prior to the deletion will be lost, even if the server reappears. 



 Designating a system as a Viewing Station

By default, all machines that get added to Viakoo will have a type of 'Recorder'. This means that in case you have activate a workstation, we may be generating unnecessary tickets!

When you connect and disconnect from a camera, to view live video for example, a "stream not recording and camera offline" ticket will be generated by the Viakoo system since this is the default behavior for normal recorders. However, on a workstation, this is not desired. 

To designate a particular machine to a workstation in Viakoo, following these steps:

Note: you must have administrator privileges. 

  1. Go to Admin tab of the workstation
  2. Go to the "Edit Server" subtab of your workstation
  3. You should seeappear in the system details box. 
  4. Select and click  in lower right.

You are all done!



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