Release Notes 2.15 (October 20th, 2017)


Viakoo Release Notes 2.15

(October 20th, 2017)

Viakoo Release 2.15 is an incremental step forward for the Viakoo Service. In this release we introduce improvements to Overview dashboard, a way to Customize Notifications, and the ability to Customize Reports and Table Exports. Release 2.15 also contains a variety of fixes and security improvements.

For more information, please read below.

New Look Overview Dashboard

New in Release 2.15 are some informational elements in the “Overview” display that describe your total number of servers, switches, and streams, grouped by status for each device type.


In this example, we see that the company, Acme Sprocket Company, has 18 servers, 8 switches and 281 video camera streams currently being monitored, with 16, 8 and 267 of them “Okay” as far as the system is concerned. The ones that are not “Okay” are represented in the parts of the arcs that have colors other than green. In this way, the new look Overview display gives you a quick understanding of the current state of your infrastructure. This new look will be displayed at your Company Overview, Region Overviews and Site Overviews. These summaries will update on a periodic basis, reflecting changes and new information as it arrives in the system.

More from Device Status Arcs


If you hover over a section in the arc you will see a pop-up representing the number of devices that share that status. Clicking on the section will reveal a list of the associated devices, along with a short description of the problem the system has detected for each device.


Quick Navigation

If you click on one of the entries in this list it will navigate you to the overview page for the associated device. From there you will see more detailed configuration information for that device along with any open tickets that are currently associated with it.


These improvements should give you clear and comprehensive insight as to your infrastructure’s current status as well as a quick way to navigate and inspect devices that are having issues from any level of your navigation context.

Customizing Notifications

Release 2.15 introduces the ability to provide more control over ticket types and severity levels of alerts you receive. Historically, “Alert-level” tickets was defined as any ticket of “FAILURE” or “CRITICAL” priority level. With Release 2.15, you now have the ability to change not only what priority level of tickets you get alerted on, but also which categories of tickets should be alerting.

To customize your notifications, select “My Profile” from the Administration menu in the upper right corner of your screen.

Those of you familiar with the “My Profile” pane in previous releases will notice the new “Custom Alerts” column in the Notifications section.


In Viakoo, you have the opportunity to choose to receive email or push notification alerts when “Alert-level” tickets are opened. These settings are unique for each location you are subscribed to.  In Release 2.15 you can now customize the kinds of alerts you can receive, for both the priority-level and category of ticket alerts you will receive. To open the customization dialog, click on the “Modify” button.


The “Modify” button brings up the Custom Notifications Pop-Up. If this is the first time bring this up, what you will see is your inherited settings of the environment.


Hover your cursor over the help (‘?) icon to understand current settings.

To change settings, simply move the slider to  the minimum ticket priority required for alert notifications. These changes only affect your notifications and no other user. Moreover, if you have multiple locations you have been subscribed to, these changes will only affect the current context and not others. For example, this user account is subscribed to “Acme Sprocket Company” and “Acme Widget Company.” In this example, only the “Acme Sprocket Company” tickets are affected by these customizations.


When changing settings, the position of the slider control indicates the minimum-level priority that will be alerted. Notice that the ticket priorities enabled for alerting are opaque while disabled ticket priorities are muted.  If you slide the control all the way to the right under the grey ticket, that means tickets of any priority will send alerts when they open. Sliding the control all the way to the left has the effect of disabling alerting for all priority tickets.  

You can also return a customized control back to its default settings by clicking on the “Reset” button.


Ticket Groups

There are many different kinds of tickets. A comprehensive list of all the ticket categories are documented here.

For many users, their responsibilities are limited to only part of the physical security infrastructure. For example, a Surveillance Tech may only benefit from alerts from the “Video” infrastructure, while someone from IT might be responsible for the Servers and Switches.


By moving your mouse over the display, customization controls appear for the group under your current mouse. To change the settings, click or move the slider for the associated ticket group.



To  customize down to the individual ticket types, click on the “Advanced” button associated with the ticket group you want to customize. This will expand the group to reveal all the available ticket types in that group.


From there, you can disable or customize the alert-level for any ticket. You can customize some, all or none.


After you’ve made your customizations, you can collapse the group details to hide them ...


...or just “Save” all your customizations.


The next time you click “Modify” for this notification context, the display will summarize the customizations you have. If you have customizations down to the individual ticket types, it will just show those individual customizations. Clicking “Advanced” on the group line will expand the display to include the full list of ticket types for the associated group.


Customizing Reports and Exports

In Release 2.15, you now have the same ability to customize report tables and CSV exports as you are able to customize the columns displayed in tables on the Details tab.

Customizing Reports

When you run a report, look for the customization controls in the upper right of any table. This will allow you to filter, export or customize.


If hover in the region of the filter control, FilterIcon2.png, a text field appears. Click inside the text box to enter any string which can filter the report to just those rows matching the entered string.


To customize, click the settings, CustomizeIcon.png, icon. The display will expand to give you access to the “show/hide” control options, just as with tables in the Details tab. Clicking “Show/Hide Columns” brings up a checkbox control.


Customizing Exports

Release 2.15 now includes a way to customize exports of any table as well. When you select “Export” for any table, a pop-up allows you to include or exclude any column for the associated table before it downloads the information in a CSV file for you. This allows you to add hidden columns or remove unnecessary columns for any export on demand.


Simply click the check-box next to each column label to add or remove a column from the resulting export. In this way, you can export any table to a spreadsheet file that you can be tailored to your needs.

Miscellaneous Fixes and Improvements

  • “Live Updating” introduced in 2.14 now works for the Details tab as well.
  • All “Stopped” processes no show a “FAILED” status
  • Access Control tickets now properly open when devices or critical processes go offline or stop respectively; and they automatically close when the same devices or processes come back online.
  • 2.15 now contains defenses against “Click-Jacking.” A consequence of this means that you will not be able to embed Viakoo in an iframe of another web page.
  • Stream Device Reports could be pruned on the right hand side. This no longer happens. As a result, horizontal scrolling may be necessary.
  • Location status now propagates directly. This means that a region or company will reflect the status of the worst site status within its collection. This use to decrement by one degree of severity for each level moving up the hierarchy.


More information

If you have any questions, comments, bug reports, or suggestions, please reach out to us through the live-chat feature or contact us at

We love hearing from you!

-Team Viakoo

1 (855) 585-3400




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