Click here to download links to agents
Getting Started
Activate your Premises
Administer your Viakoo Account
- Editing Your Profile and Alert Preferences
- Custom Notifications
- User Management
- Company Management
- Site Administration
- High Availability Mode (HA) - recording one camera on two or more recorders
Advanced Setup Instructions
Introduction to Basic Concepts
Intro to Features
- Clickable Links in Device Tables
- Common Table Controls
- Performance View
- Generating Reports and Exporting Tables
- Using the Retention Tab
- Custom Thresholds
Tickets and Workflow
Learn About Tickets
Ticket Workflow Management
Commonly Ticketed Issues
Understand
Troubleshooting
Best Practices
Dr. Viakoo
- ★ Missing Video from Live->Archive drive VMS configurations
- Testing MySQL database login credentials
- I am not seeing all my performance statistics
- Disk/Volume Latency (Disk/Volume Response Time)
- Why a dirty volume degrades service
- Multiple Default Gateways on a Server
Training
IoT Device Tracking
How to use IoT Device Tracking
Useful OID Tables
Extra
Mobotix Camera Support
Camera Firmware Update Manager
Viakoo OnPremises
Phone App Releases
Product Updates
- ★ Release Notes 2.25 (May 5th, 2020)
- Release Notes 2.24 (February 18th, 2020)
- Release Notes 2.23 (December 3rd, 2019)
- Release Notes 2.22.1 (September 5th, 2019)
- Release Notes 2.22 (August 12th, 2019)
- Release Notes 2.21 (March 15th, 2019)
Terminology and FAQs
Read our Latest Blog Post
What is Your Uptime Number
(and Why It Matters?)
Did you know that about 30% of the cameras out there are not recording? Find out why this matters and how you can take steps to regain control of your video surveillance.
Webinars
Join a Webcast Soon
Join us for a live session with security video experts from Viakoo. We encourage you to bring your toughest questions about security video streams and the networks, systems, and storage that they operate within.