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Getting Started
Activate your Premises
Administer your Viakoo Account
Advanced Setup Instructions
- Configuring Secure-Mode in Viakoo Agents
- Setting Up Custom Performance Thresholds
- Setting up Switches
- Configuring Systems for ViakooRA Visibility of NAS Shares
- High Availability Mode (HA) - recording one camera on two or more recorders
- Linux Swap File
Introduction to Basic Concepts
Intro to Features
- Clickable Links in Device Tables
- Common Table Controls
- Performance View
- Generating Reports and Exporting Tables
- Using the Retention Tab
- Custom Thresholds
Tickets and Workflow
Learn About Tickets
Ticket Workflow Management
Commonly Ticketed Issues
Understand
Troubleshooting
- Network Port Requirements for the Viakoo Agents
- I'm not receiving emailed alerts or reports from Viakoo
- Using Viakoo with ONSSI v5.0 and greater
- I'm not getting Push Notifications on my device
- Viakoo web page interface 'looks weird' or suddenly not displaying content
- The 3 most common problems we find and how to make sure you don't have them
Best Practices
Dr. Viakoo
- ★ Missing Video from Live->Archive drive VMS configurations
- Testing MySQL database login credentials
- I am not seeing all my performance statistics
- Disk/Volume Latency (Disk/Volume Response Time)
- Why a dirty volume degrades service
- Multiple Default Gateways on a Server
Training
Cyber Hygienne
Certificate Management
Camera Firmware Update Manager
IoT Device Tracking
How to use IoT Device Tracking
Useful OID Tables
Extra
Mobotix Camera Support
Viakoo OnPremises
Terminology and FAQs
Product Updates
Service Release Notes
- ★ Release Notes 2.28 (November 19th, 2021)
- ★ Release Notes 2.27.1 (August 14th, 2021)
- Release Notes 2.27 (March 12th, 2021)
- Release Notes 2.26 (June 9th, 2020)
- Release Notes 2.25 (May 5th, 2020)
- Release Notes 2.24 (February 18th, 2020)
Phone App Releases
Agent Updates
Security Noticies
Read our Latest Blog Post
What is Your Uptime Number
(and Why It Matters?)
Did you know that about 30% of the cameras out there are not recording? Find out why this matters and how you can take steps to regain control of your video surveillance.
Webinars
Join a Webcast Soon
Join us for a live session with security video experts from Viakoo. We encourage you to bring your toughest questions about security video streams and the networks, systems, and storage that they operate within.