Welcome to the Viakoo Knowledge Base

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Getting Started

Activate your Premises

Administer your Viakoo Account

Advanced Setup Instructions

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Introduction to Basic Concepts

Intro to Features

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Tickets and Workflow

Learn About Tickets

Ticket Workflow Management

Commonly Ticketed Issues



Best Practices

Dr. Viakoo

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Cyber Hygienne

Camera Firmware Update Manager

IoT Device Tracking

How to use IoT Device Tracking

Useful OID Tables


Agent Updates

Mobotix Camera Support

Viakoo OnPremises

Phone App Releases

Product Updates

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Terminology and FAQs

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What is Your Uptime Number
(and Why It Matters?)

Did you know that about 30% of the cameras out there are not recording? Find out why this matters and how you can take steps to regain control of your video surveillance.


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