Welcome to the Viakoo Knowledge Base

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Getting Started

Activate your Premises

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Administer your Viakoo Account

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Advanced Setup Instructions

Introduction to Basic Concepts

Intro to Features

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Tickets and Workflow

Learn About Tickets

Ticket Workflow Management

Commonly Ticketed Issues

Understand

Troubleshooting

Best Practices

Dr. Viakoo

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Training

IoT Device Tracking

How to use IoT Device Tracking

Useful OID Tables

Extra

Mobotix Camera Support

Camera Firmware Update Manager

Viakoo OnPremises

Phone App Releases

Product Updates

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Terminology and FAQs






Read our Latest Blog Post

What is Your Uptime Number
(and Why It Matters?)

Did you know that about 30% of the cameras out there are not recording? Find out why this matters and how you can take steps to regain control of your video surveillance.







Webinars

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Join us for a live session with security video experts from Viakoo. We encourage you to bring your toughest questions about security video streams and the networks, systems, and storage that they operate within.