Click here to download links to agents
Getting Started
Activate your Premises
- Step 1: Activation Preparation Checklist
- Step 2: Initial Setup & Site Activation
- Activating Agents on Linux
- Special Activations - Static IPs, OnPremises & Proxies
- Adding VMS login in CA Console
- Configuring Encrypted Agent-to-Agent Communication
Administer your Viakoo Account
Advanced Setup Instructions
- Configuring Secure-Mode in Viakoo Agents
- Setting Up Custom Performance Thresholds
- Setting up Switches
- Configuring Systems for ViakooRA Visibility of NAS Shares
- High Availability Mode (HA) - recording one camera on two or more recorders
- Linux Swap File
Introduction to Basic Concepts
Intro to Features
- Clickable Links in Device Tables
- Common Table Controls
- Performance View
- Generating Reports and Exporting Tables
- Using the Retention Tab
- Custom Thresholds
Tickets and Workflow
Learn About Tickets
Ticket Workflow Management
Commonly Ticketed Issues
Understand
Troubleshooting
- Network Port Requirements for the Viakoo Agents
- I'm not receiving emailed alerts or reports from Viakoo
- Using Viakoo with ONSSI v5.0 and greater
- I'm not getting Push Notifications on my device
- Viakoo web page interface 'looks weird' or suddenly not displaying content
- The 3 most common problems we find and how to make sure you don't have them
Best Practices
Dr. Viakoo
- ★ Missing Video from Live->Archive drive VMS configurations
- Testing MySQL database login credentials
- I am not seeing all my performance statistics
- Disk/Volume Latency (Disk/Volume Response Time)
- Why a dirty volume degrades service
- Multiple Default Gateways on a Server
Training
Cyber Hygiene
Firmware Management
Password Management
Certificate Management
IoT Device Tracking
How to use IoT Device Tracking
Useful OID Tables
- Switch OID Table
- Axis Camera OID Table
- APC UPS OID Table
- Hikvision NVR OID Table
- Linksys Access Point OID Table
- Mobotix-SNMP OID Table
Extra
KooBox
Partner Integrations
Adding Supported Appliances
Mobotix Camera Support
Viakoo OnPremises
Terminology and FAQs
Single Sign-On (SSO)
Product Updates
Production Status : GREEN
Service Release Notes
- ★ Release Notes 3.1.3 (December 2nd, 2022)
- Release Notes 3.1.2 (November 8th, 2022)
- Release Notes 3.1.1 (November 3rd, 2022)
- Release Notes 3.1 (August 22nd, 2022)
- Release Notes 3.0 (July 17th, 2022)
- Release Notes 2.29 (March 25th, 2022)
Phone App Releases
Agent Updates
- ★ Release Notes for 2022-4 (October 14, 2022)
- Release Notes for 2022-3.1 (September 9, 2022)
- Release Notes for 2022-3 (August 23, 2022)
- Release Notes for 2022-2.4 (July 22nd, 2022)
- Release Notes for 2022-2.3 (May 13th, 2022)
- Release Notes for 2022-2.2 (April 29th, 2022)
Security Noticies
Read our Latest Blog Post
What is Your Uptime Number
(and Why It Matters?)
Did you know that about 30% of the cameras out there are not recording? Find out why this matters and how you can take steps to regain control of your video surveillance.
Community browse
Webinars
Join a Webcast Soon
Join us for a live session with security video experts from Viakoo. We encourage you to bring your toughest questions about security video streams and the networks, systems, and storage that they operate within.