Welcome to the Viakoo Knowledge Base

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Getting Started

Activate your Premises

Administer your Viakoo Account

Advanced Setup Instructions

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Introduction to Basic Concepts

Intro to Features

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Tickets and Workflow

Learn About Tickets

Ticket Workflow Management

Commonly Ticketed Issues



Best Practices

Dr. Viakoo

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Cyber Hygienne

Certificate Management

Camera Firmware Update Manager

IoT Device Tracking

How to use IoT Device Tracking

Useful OID Tables


Adding Supported Appliances

Mobotix Camera Support

Viakoo OnPremises

Terminology and FAQs

Product Updates

Production Status : GREEN

Service Release Notes

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Phone App Releases

Agent Updates

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Security Noticies

Read our Latest Blog Post

What is Your Uptime Number
(and Why It Matters?)

Did you know that about 30% of the cameras out there are not recording? Find out why this matters and how you can take steps to regain control of your video surveillance.


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